Boehringer Ingelheim Director, Account Medical Advisor in RIDGEFIELD, Connecticut
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities.
The Director, Account Medical Advisors, is responsible for leading and managing a regional, cross-therapeutic area team of Account Medical Advisors (AMAs). Leveraging a strong background in leading field based teams, a firm understanding of the healthcare landscape (managed care organizations, IDNs, ACOs, PBMs, Medicare, and Medicaid), practical knowledge of drug development, health outcomes and pharmaco-economics, and frequent and consistent field based interactions with AMAs, the Director, Account Medical Advisors will be expected to ensure the areas of planning, execution, and insight generation result in demonstrable outcomes from the efforts of the field based team.
The Director, Account Medical Advisors is essential to driving ongoing improvement, challenging process and operational inefficiencies and recommending and/or developing new approaches to better achieve results – including understanding how the organization needs to adapt to reflect the changing needs of the healthcare landscape.
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
Duties & Responsibilities
Lead a regional team of Account Medical Advisors by ensuring appropriate collaboration and communication occurs within the Account Team, within Medicine, and across the broader organization – in a seamless and efficient manner. Specific aspects include, but may not be limited to:
Collaborate to ensure communication and collaboration across AMA teams, including communication of learnings, best practices, and insights.
Collaborate with Account Team leadership to drive local decision making based on customer needs.
Foster and oversee collaboration by AMAs with:
Assigned national and regional managed market account teams
Medicine TA Leadership and Product Leads.
Additional internal stakeholders, as required.
Collaborate with FBM Operations to optimize processes and ensure appropriate support (i.e. training, job aides etc.).
Support FBM Lead in establishing and evolving boundaries for collaborative and compliant communications and interactions by AMA teams.
Continually assess and evolve (as necessary) a standard set of AMA role specific expectations for an AMA to ensure:
Clarity among roles within the account team.
Clear expectations of the AMA are understood and communicated to the Account Teams.
Appropriate inclusion of the AMA within the account team in order to maximize their value.
Collaborate with the FBM Lead and other regional AMA Director on defining and assessing accountabilities, as appropriate.
Coaching and Development:
Lead a regional FBM AMA team by creating a performance based culture with clear accountability and urgency for achieving results within FBM. AMA Directors will develop and coach AMA teams, while ensuring mentorship between within the team. Specific aspects include, but may not be limited to:
In collaboration with the FBM Lead, implement and continue to improve on a consistent approach to management, development, and coaching of AMAs.
Understand and be able to demonstrate / illustrate competencies for purposes of coaching and developing AMAs.
Oversee and support development of annual goals aligned to account KPIs, and development plans by the AMA team, including mid-year and end of year formal review process.
Support and establish mentoring relationships within the AMA team.
Coach/develop FBM AMA team on changes in the payor/organized customer group environment and its impact on the AMA.
Coach AMAs to be effective and efficient communicators and to drive value for both the KDMs and BIPI via scientific exchange.
Allocate significant time to working with individual AMAs in the field for the purposes of coaching and identifying areas for competency development, and attending account meetings, as appropriate.
Review sample of scientific exchange reports to inform required coaching of AMA team.
Foster an environment that promotes urgency, smart decision making, and flexibility while reinforcing and ensuring AMA teams comply with boundaries for collaborative and compliant communications.
Communicate with appropriate Medical and Account Team stakeholders to understand performance against expectations and identify opportunities for improvement within the AMA team, while also informing the FBM performance management framework.
Ensure appropriate onboarding and training of new hires.
Ensure identification and implementation of required training for scientific and functional competencies through collaboration with the other AMA Director and Training Lead.
Planning and Implementation :
Lead a regional FBM AMA team by driving the planning process within the team, empowering the team to make decisions, and ensuring appropriate execution of the tactical plan that engages KDMs at national and regional payors, pharmacy benefit managers, organized customer groups, and other managed care customer organizations. Specific aspects include, but may not be limited to:
Implement and continue to improve on a consistent approach for the AMA to develop medical account plans driven by scientific objectives, in collaboration with the account team.
Review and approve scientific objective driven medical account plans for AMAs, and ensure appropriate planning and communication to enable AMAs to deliver results across accounts and therapeutic areas.
Collaborate with FBM Lead, BIPI Managed Markets Leadership, and Sales Leadership to understand and communicate relative priorities between accounts and products.
Collaborate with the FBM Lead and other AMA Director to manage ongoing assignment of accounts to AMAs and validation of potential new customers. Revise allocation based upon resource changes and the priorities.
Drive understanding of accounts by AMAs, including identification of KDMs within the account, and potential areas of interest for scientific exchange and evidence generation. This should be in collaboration with Account Teams and FBM Lead.
Coordinate with other AMA Director to identify and support development of required scientific materials and tools to support account specific objectives and expected requests for information by KDMs within accounts.
Collaborate with TA MSL Team Leads and groups within Medicine to identify and ensure development of scientific materials.
Ensure appropriate assignment of AMAs and/or collaboration by AMAs on development of medically driven customer solutions.
Ensure AMAs are aware of, and trained on approved scientific materials. (as required)
Maintain field based communications and meetings with AMAs on a regular basis to oversee and manage the team, ensuring appropriate planning, tracking and execution of key AMA accountabilities.
Identify and implement adjustments to the tactical plan to best achieve scientific objectives.
Optimize and drive consistency in processes across teams.
Challenge inefficiencies and recommend new approaches to better achieve results.
Develop in collaboration with FBM Lead and oversee AMA regional budget.
Ensure appropriate and compliant use of systems and tools by AMAs to execute and document scientific exchange.
Collaborate with other AMA Director and FBM Lead on development, implementation and assessment of AMA KPIs.
Insight Generation and Reporting:
Lead the regional AMA team by setting clear expectations for insight generation related to scientific objectives. Specific aspects include, but may not be limited to:
Oversee, support, and continue to optimize the insight generation process, including: insight identification, documentation, discussion, and communication process within the AMA team.
Discuss scientific insights within the AMA team to:
Understand the breadth of insights, potential impact, and to stimulate scientific exploration.
Understand appropriate actions by medical or other commercial colleagues, and appropriately communicate across the organization.
Communicate insights across AMA teams to share learnings, and best practices.
Ensure appropriate communication of insights within Medicine and account teams.
Provide feedback on the quality of insights to AMAs.
Challenge internal stakeholders to evaluate current strategies in light of insights and impact on healthcare delivery.
Identify ‘success stories’ for communication within Medicine and the broader organization to demonstrate value (as appropriate).
Encourage understanding of healthcare systems and organized providers by AMAs, and appropriate communication with field based teams, including changes in the healthcare landscape and trends impacting delivery within the territory (i.e. new stakeholders impacting the delivery of or access to care).
Master's degree, from an accredited institution plus other education and experience listed below
Ten (10) or more years’ of relevant experience in the pharmaceutical / healthcare industry:
Five (5) or more years leading field based teams within a pharmaceutical organization.
Medical team experience preferred.
Demonstrated experience in establishing field based teams in a pharmaceutical organization preferred.
Five (5) or more years relevant managed care experience within the pharmaceutical industry.
Prior experience working in / across multiple therapeutic areas preferred.
Proven track record of teamwork, leadership, timely decision making and results orientation in meeting business objectives.
Understanding of the underlying principles and practical application of health outcomes, quality standards, evidenced based medicine, disease management and related disciplines.
In-depth knowledge of health care systems in the U.S., including managed care organizations, IDNs, PBMs, Medicare, and Medicaid.
Knowledge of industry best practices related to medical affairs interactions within the payor/integrated health system space.
Solid understanding of the health care environment and its impact on pharmaceutical companies.
This position may be field based and will require travel of upwards of 50% to manage assigned geography.
Compliance and other regulatory and/or organizational requirements:
Suggest new compliance controls and initiatives (including training) to FBM Lead and Compliance / Legal business partners.
Partner with FBM Lead and Compliance / Legal business partners to discuss challenges and provide clear guidance to FBM teams.
Proactively ensure compliance controls for the FBM organization are monitored continually and address identified issues.
Ensure FBM policies, procedures, and guidance is adhered to.
Incorporate compliance and ethical decision-making into all business practices, and seek appropriate advice and counsel on new proposed activities.
Perform all Company business in accordance with all regulations (e.g. EEO FDA, OSHA, PDMA, EPA PhRMA, etc) and Company policies and procedures.
Demonstrate high ethical and profession standards with all business contacts in order to maintain BIPIs excellent reputation within the medical and pharmaceutical community.
Expertise in pharmaceutical compliance laws, regulations, and guidelines related scientific communications, as well as industry best practices related to AMA activities.
Desired Skills, Experience and Abilities:
- Doctoral degree, from an accredited institution, in a scientific discipline (e.g. MSc.)
Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required)
Must be 18 years of age or older
Boehringer Ingelheim is one of the world’s top 20 pharmaceutical companies and operates globally with approximately 50,000 employees. Since our founding in 1885, the company has remained family-owned and today we are committed to creating value through innovation in three business areas including human pharmaceuticals, animal health and biopharmaceutical contract manufacturing. Since we are privately held, we have the ability to take an innovative, long-term view. Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry. We are also deeply committed to our communities and our employees create and engage in programs that strengthen the neighborhoods where we live and work. Boehringer Ingelheim, including Boehringer Ingelheim Pharmaceuticals, Inc., Boehringer Ingelheim USA, Boehringer Ingelheim Animal Health USA, Inc., Merial Barceloneta, LLC and Boehringer Ingelheim Fremont, Inc. is an equal opportunity and affirmative action employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender identity or expression; affectional or sexual orientation; disability; veteran or military status, including protected veteran status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
Boehringer Ingelheim is firmly committed to ensuring a safe, healthy, productive and efficient work environment for our employees, partners and customers. As part of that commitment, Boehringer Ingelheim conducts pre-employment verifications and drug screenings.
Organization: US-BI Pharma/BI USA
Title: Director, Account Medical Advisor
Location: Americas-United States-CT-Ridgefield
Requisition ID: 186389