Boehringer Ingelheim Associate Director, Patient Engagement & Centricity in RIDGEFIELD, Connecticut

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities.


The Associate Director (AD), Patient Engagement and Centricity is responsible for development and implementation of patient engagement (PE) and patient centricity (PC) strategies and activities within BI to advance the Company's commitment to improving patients’ lives. S/he works to help implement patient engagement and is responsible for driving PC awareness, focus and programming, reinforcing the value of the patient perspective in BI’s work across the business.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees

Duties & Responsibilities:

  • PE Strategy, Facilitation and Implementation

  • In partnership with the Director, PE helps implement the PE strategy and facilitate its adoption across BI

  • Effectively facilitates PE projects across the business

  • Facilitates growth of the PE function within BI and optimizes PE practices; supports the PE Ambassador network

  • Implements the PE strategy and framework across BI; ensures early adoption of PE in the drug development process by aiding in identification of Patient and Advocacy Professional Relations (PAR) collaborations with Research, Development, Medicine and Clinical Operations

  • Leads training for PAR that enhances understanding of methodology for PE activities to help enable their role as strategic facilitators of PE across BI

  • Develops and/or leads patient advocacy group mappings for assigned diseases to inform therapeutic area (TA) level decision making across PAR

  • PC Strategy, Facilitation and Implementation

  • Builds and implements programs that drive PC and create culture change at BI

  • With support from the Project Manager (PM), manages BI patient speakers and build a pool of speakers in our TAs that can be utilized as needed

  • Identifies team members to lead revamped PC program; oversees the measurement of PC for the AAI Ambassadors

  • Builds programs including company training on PC for the AAI Ambassadors and other employees who can aid in embedding patient focus patient into the BI culture

  • Helps create PC branding that ensures we communicate to employees that there is a dedicated focus on the patient

  • Explores integration of PC with other U.S. OPUs as needed or requested

  • PE/PC Best Practice Sharing and Measurement

  • Helps define, standardize and communicate best practices that showcase the value of PE and PC, including BI examples and industry-wide cases and trends; elevates awareness and understanding of PE and PC across the company

  • Attends external meetings and is connected to similarly formed teams across the industry to identify opportunities and share best practices in PE and PC with the Head of OPA and Director, PE. This includes helping to identify and explore external speaking opportunities for the Head of OPA and other senior leaders

  • Partners with the Director, PE on measurable outcomes for PE with a focus on measuring impact of tracked activities; contributes metrics to the cross-functional PE measurement scorecard team

  • Together with the Head of OPA, develops metrics to measure the BIPI culture and demonstrate shifts towards increasing the PC


  • Bachelor's degree from an accredited institution required. Master's degree from an accredited institution preferred; experience, training and/or certification on PE.

  • Five plus (5+) years’ experience in communications, patient advocacy or patient engagement

  • Strong experience in patient-centricity preferred

  • Understanding of patient-focused drug development, patient-centered and patient experience trials and best practice knowledge in pharma/advocacy group venture philanthropy partnerships

  • Proven understanding of key trends in both internal and external environment that impact PE and PC, specifically in areas that affect BI's work across clinical development programs

  • Solid understanding through experience of patient and consumer trends as it relates to new forms of patient/consumer interactions: e-business, social media, patient online communities, trial simulations and patient registries

  • Proven ability to build relationships and influence key internal stakeholders

  • Strong analytical skills; strong listening skills and an ability to maintain composure at all times

  • Ability to work well under pressure, prioritize competing projects and effectively problem solve

  • Proven understanding of the needs and behaviors of people living with or at risk for various diseases or conditions of greatest interest to the Company as well as pressing public health issues, including but not limited to patients, their families, consumers

  • Proven ability to build and maintain partnerships with key external stakeholders

  • Proven ability to build, maintain and influence effective working relationships with key internal and external stakeholders, including marketing, medical affairs, public relations

  • Sensitivity to diverse groups of people both internal and external with the ability to show response for many different opinions and perspectives, including tolerance for ambiguity

  • Ability to work with minimal supervision and be an effective team player

  • Sound judgment in decision making

  • Requires consummate patient advocacy professional with experience building and executing programs, including stakeholder/partner engagement and driving new initiatives to influence the company's culture. Experience in how to create change in organizational culture.

  • Baseline knowledge of principles of patient advocacy, PE and PC. Ability to create change in company culture. Familiar with and able to follow guidance development by the FDA around patient focused drug development.

Eligibility Requirements:

  • Must be legally authorized to work in the United States without restriction.

  • Must be willing to take a drug test and post-offer physical (if required)

  • Must be 18 years of age or older

Our Culture:

Boehringer Ingelheim is one of the world’s top 20 pharmaceutical companies and operates globally with approximately 50,000 employees. Since our founding in 1885, the company has remained family-owned and today we are committed to creating value through innovation in three business areas including human pharmaceuticals, animal health and biopharmaceutical contract manufacturing. Since we are privately held, we have the ability to take an innovative, long-term view. Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry. We are also deeply committed to our communities and our employees create and engage in programs that strengthen the neighborhoods where we live and work. Boehringer Ingelheim, including Boehringer Ingelheim Pharmaceuticals, Inc., Boehringer Ingelheim USA, Boehringer Ingelheim Animal Health USA, Merial Barceloneta, LLC and Boehringer Ingelheim Fremont, Inc. is an equal opportunity and affirmative action employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender identity or expression; affectional or sexual orientation; disability; veteran or military status, including protected veteran status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

Boehringer Ingelheim is firmly committed to ensuring a safe, healthy, productive and efficient work environment for our employees, partners and customers. As part of that commitment, Boehringer Ingelheim conducts pre-employment verifications and drug screenings.

Organization: US-BI Pharma/BI USA

Title: Associate Director, Patient Engagement & Centricity

Location: Americas-United States-CT-Ridgefield

Requisition ID: 186252