Boehringer Ingelheim US Animal Health Commercial Operations Quality Associate in DULUTH, Georgia

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities.


Ensure US Technical Product Complaints are recorded and managed per global and local procedures, and local trends are identified and escalated appropriately as well as assist US Commercial Quality Manager to maintain compliance of local quality systems.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees

Duties & Responsibilities:

  • Perform responsibilities of managing technical product complaints for the US Marketing Site within expected timelines: ensure data entry into global complaint management system, perform initial categorization of technical product complaints, define and manage complaint sample process, assign cases to appropriate investigating site, review complaint investigations for completeness, and close cases.

  • Perform regulatory reporting of TPC, as necessary.

  • As Local Pharmaceutical Complaint Officer, ensure local Quality and Pharmacovigilance (Call Center) procedures and processes reflect BI regulations and are in compliance with 21CFR §211.198.

  • Identify and monitor US animal health complaint trends and ensure communication, escalation, and resolution.

  • Perform review of trends with Senior Management (Quality and Commercial Operations) at least annually.

  • Maintain local Quality Systems (i.e. LOS, GOTrack) in compliance with global procedures.


  • B.S. degree in life sciences, engineering, or computer science from an accredited institution required

  • At least four (4) years’ experience working in the animal health industry or related field.

  • Quality or GMP experience preferred.

  • Demonstrates and maintains excellent oral and written communication skills.

  • Attention to detail in a fast-paced, high volume environment imperative.

  • Ability to work in a team environment and independently.

  • Demonstrated interpersonal and communication skills, planning and organization skills, attention to detail, initiative and independent judgment are required.

  • Thorough knowledge of BIAH products desired..

  • Possess the scientific expertise and product knowledge to identify and monitor technical product complaint trends across all BIAH product types and species.

Eligibility Requirements:

  • Must be legally authorized to work in the United States without restriction

  • Must be willing to take a drug test and post-offer physical (if required)

  • Must be 18 years of age or older

Our Culture:

Boehringer Ingelheim is one of the world’s top 20 pharmaceutical companies and operates globally with approximately 50,000 employees. Since our founding in 1885, the company has remained family-owned and today we are committed to creating value through innovation in three business areas including human pharmaceuticals, animal health and biopharmaceutical contract manufacturing. Since we are privately held, we have the ability to take an innovative, long-term view. Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry. We are also deeply committed to our communities and our employees create and engage in programs that strengthen the neighbourhoods where we live and work. Boehringer Ingelheim, including Boehringer Ingelheim Pharmaceuticals, Inc., Boehringer Ingelheim USA, Boehringer Ingelheim Animal Health USA, Inc., Merial Barceloneta, LLC and Boehringer Ingelheim Fremont, Inc. is an equal opportunity and affirmative action employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender identity or expression; affectional or sexual orientation; disability; veteran or military status, including protected veteran status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

Boehringer Ingelheim is firmly committed to ensuring a safe, healthy, productive and efficient work environment for our employees, partners and customers. As part of that commitment, Boehringer Ingelheim conducts pre-employment verifications and drug screenings.

Organization: US-Merial, Inc.

Title: US Animal Health Commercial Operations Quality Associate

Location: Americas-United States-GA-Duluth

Requisition ID: 185514